Warrnambool Heartfelt Photographer


A gentle space for families navigating the unimaginable


When families face the heartbreak of stillbirth, neonatal loss, or a child with a life‑limiting condition, photographs become more than images. They become connection, memory, and something to hold onto when everything else feels impossible.


As a registered Heartfelt Photographer serving Warrnambool, Southwest Victoria and the Great Ocean Road region, I offer compassionate, quiet, unobtrusive photography for families walking through some of their hardest moments. This service is always provided free of charge through Heartfelt — a volunteer organisation of professional photographers who gift families treasured photographic memories when they need them most.


My role is simple: to show up with care, to honour your baby or child with dignity, and to create images that become a gentle part of your healing.


What Heartfelt Is

Heartfelt is a volunteer‑run organisation of accredited professional photographers across Australia and New Zealand. They provide:


Photography for families experiencing stillbirth


Photography for babies and children with serious or life‑threatening illness


Photography for families in palliative or end‑of‑life care


Retouching and preservation of older or pre‑digital images


Inkless hand and footprint keepsakes


Support and resources for parents and hospitals


All services are gifted with compassion, privacy, and respect.


How to Organise a Heartfelt Photographer

If you or someone you love needs Heartfelt support, here’s how to arrange a session:


1. Contact Heartfelt directly

Heartfelt manages all bookings to ensure the closest available photographer can respond quickly.

Families, hospitals, midwives, and support workers can request a session via:


Australia: 1800 583 768


Online request form: heartfelt.org.au (Request a Session)


Heartfelt will then reach out to the nearest available volunteer photographer — which may be me if I’m on call and available.


2. Heartfelt coordinates everything

Once a request is made, Heartfelt contacts the photographer, provides details, and ensures the family receives support as soon as possible. This keeps the process smooth and reduces stress for families.


3. The session is gentle, quiet, and guided by you

There is no pressure, no posing, no expectations.

I work slowly and respectfully, following the lead of the family and medical team.


4. Your images are delivered with care

Heartfelt provides families with a curated collection of professionally edited images — a gift to keep forever.


My Approach as Warrnambool’s Heartfelt Photographer

Every family deserves to feel held, respected, and seen. My approach is:


Calm and unobtrusive — I move quietly and gently.


Respectful of your space — I follow your pace, your wishes, your boundaries.


Story‑driven — I focus on connection, tiny details, and the love surrounding your baby or child.


Compassion‑first — This is not a photoshoot. It’s a moment of honouring.


Heartfelt work is some of the most meaningful photography I do. It is a privilege to be invited into these moments.


If You’re a Hospital or Support Worker

You can contact Heartfelt at any time on behalf of a family.

Sessions can be arranged urgently, and Heartfelt photographers are familiar with hospital environments, NICU, and palliative care settings.


If you’d like information flyers for your ward or practice, Heartfelt provides downloadable resources on their website.


If You’re a Family Member or Friend

You can make a request on behalf of the parents.

Heartfelt understands that families are often overwhelmed, and they make the process as simple and gentle as possible.


A Final Note

If you’re reading this because you need Heartfelt support, I’m so deeply sorry for what you’re going through.

You are not alone.

Heartfelt exists to give you something to hold onto — something that honours your baby or child with love.


If you need help organising a session or aren’t sure where to start, you’re welcome to reach out to me directly and I can guide you through the steps.

Warrnambool Heartfelt Photographer Ellie Craven Eloise Craven Haven Photography